What you put in, you'll get back ten fold
********We would like to take a moment of your time in thanking everyone that as helped us keep this forum going, from donations, sponsorship, hands on help and all the members that have used us, as it was built to help follow owners keep their passion on the roads, as we step into 2020 we hope all your hopes and dreams come true, we need to heart felt thank the owners that have given donations to help us carry on already so early into the new year and believing in what we are trying to do for everyone , it is also with great pride we thank AUTOLINKMX5 Mr Andrew Stott for sponsoring us again for this year, Andrew is not only a business but a very passionate petrol head and is always there to help fellow members in need regardless, the monthly discount code is always updated every end of the month with a fresh code so jump on getting it cheaper from us and Andrew , looking into this year we are hoping to arrange mazdamenders tech days/weekends this year to become the norm to meet and get our hands dirty all together, drive her like you stole her and weld that smile in place. *********
The mazdamenders team

Suffolk mazda/Retro and modern, a very poor service......

General chat on all things Mx/Roadster
User avatar
Mazda Mender
Site Admin
Posts: 13873
Joined: Tue Dec 06, 2011 6:18 pm
Location: Pie land,North west

Suffolk mazda/Retro and modern, a very poor service......

Postby Mazda Mender » Thu Mar 14, 2019 7:31 am

I am sorry, but I feel the need to say something that I feel is bad service from an mx5 specialist here in the uk... I have personally hit this twice with them now. Items bought that have arrived with bits missing, that are needed (with the items) for fitting. Yet, they seem to do this as a norm, and don't see that the items missing should come with them; as I know many many part suppliers that deal with new and s/hand items that as the norm would send items complete for use...

They seem to be very plasé about the issues. Directing it to the customer buying the items, insulting and insinuating the fault is your own! A lot of assuming... Just like the last items purchased from them.

This time through the bay of e, they have offered a refund! But, they want me to pay the return postage!? Which I am not willing to do. I can see the lack of care and attention with removing these items; the lack of quality control regardless of s/hand items... but they'll push the "best of the best" in the scene...

If I had known that these items through the bay of e was from this seller (as it was a link sent to me) I honestly would not have given them my money and time of day after the last dealings with them..

So this is a massive heads up and warning. That if you purchase, or are thinking of giving them your hard earned, so their Co can continue running "for the greater good", and lets be honest, paying the Co owners bills and wages to live... make sure you ask questions about the items and lots of them... because, what you would assume would arrive, and should arrive, might not with everything it really should do.

You'll get a cop out answer when querying with the Co in question being... which is Suffolk mazda or retro and modern owned by David Payne, and the shop floor man David Lynch...

Now, I am mentioning this so that others do not hit this issue with them. I am sure plenty are happy customers?...but, if it has happened to me. It will happen to others, or may already have done...Which i am now finding out there are a few very disgruntled customers also on a range of issues....... lets hope they tighten it up....
The Disclaimer:-
This post is a natural product made from recycled electrons. The slight variations in spelling and grammar enhance its individual character and beauty and in no way are to be considered flaws or defects, the articles/answers/comments are provided for information purposes and they are not intended to substitute informed professional advice, I or mazdamenders.net cannot personally be hold responsible for any damage occurred from following this procedure or any injuries from it. Proceed at your own risk.

Mk 1 Eunos 93 black V.S II 1.8 ,
Mk 2 .1/4 Roadster 99 black & gold V.S 1.8 being rebuilt,
Mk 1 Eunos 90 1.6 (claimed by daughter)
MK 2.1/4 Blue V.S Roadster 1.8 99 ...being rebuilt

http://www.mx5oc.co.uk/ http://www.mx5nutz.com/forum/ http://miata.net/ http://www.autolinkuk.co.uk/
Posts: 3
Joined: Tue Nov 26, 2019 11:31 am

Re: Suffolk mazda/Retro and modern, a very poor service......

Postby wildoliver » Tue Nov 26, 2019 11:54 am

I'm really glad it's not just me.

I ordered a set of clocks from them a few years back to sort a project out.

They didnt arrive. So I chased them up and basically got accused of trying it on and they had been signed for by a name I didn't recognise. On a hunch I went door knocking and eventually found them.

Opened them up and the glass was smashed, with missing bits, which weren't inside the sealed package. Suggesting they had been packed broken.

Complained again and eventually either got another set sent out or a refund can't remember which but I felt all the way though I was in the wrong and everything was a hassle for them. Ironically when I left negative feedback to that effect their reply was that I was the problem and I was blocked from bidding with them again..... There wasn't much chance of that anyway.

Return to “Mx/Roadster Chat and Banter”

Who is online

Users browsing this forum: No registered users and 4 guests